FAQ
Product Shipping
1. How long will it take to receive the product I purchased？
In Japan, existing inventory products will be shipped within 24 hours after completing the order; It will arrive in about 2-3 working days after shipment. (The actual delivery days shall be subject to SAGAWA Express SOP.)
2. How do I know the shipping cost？
Estimated shipping cost will be shown in the shopping cart upon check-out.
Shipping costs refer to Sagawa Express: https://www.sagawa-exp.co.jp/send/fare/faretable08.html
3. How can the shipping fee be refunded？
The shipping cost is requested paid by customers, and will NOT be refund when customers asked the return.
4. How can I know my order shipping status？
After your order has been shipped, you can obtain the tracking number in your confirmation email and account.
5. What areas where the product can be shipped？
We cooperate with SAGAWA Express, their service areas will exclude Okinawa area.
6. Should I note any exceptions to the order delivery schedule?
SAGAWA Express usually takes 2 to 3 days to complete the delivery, during annual peak times, it would take 1 to 2 more days to deliver your orders. Peak periods include year-end and New Year holidays (late December to early January), Golden Week (late April to around May 5), and the period before Obon (approximately August 10 to 15).
Orders
1. If I want to place a large order, how can I make an online inquiry？
If you order more than 10 cables, please go to "Support-Request Quote" to fill out the form. We will respond with quotation and delivery date. The quotation is valid for 15 days.
2. Can I ask for free samples？
Yes. If you need the free samples, please head to "Support-Request Samples" then fill in the form.
3. How can I check the status of my order？
You can log in to your COMOSS ELECTRONICS account, view "Orders" then you can track the progress of your orders.
4. Will COMOSS ELECTRONICS sell products to distributers？
Yes. We sincerely welcome you become our distributors and discuss the cooperation with us. Please go to "Support-Become our distributor", fill in the form, and we will contact with you soon.
5. What payment methods are available？
COMOSS ELECTRONICS accepts credit cards, including Visa, Mastercard, JCB and AE card.
6. If I need a unified number invoice for company financial verification, how should I apply？
To issue unified number invoice can be selected in check-out stage.
Please note, the issued invoice for completed order will NOT be voided and reissued, except of product return and refund.
Return and Refund
1. How can I return the products？
You can return the purchased product due to the product defects.
If you have needs to return, please send the request to service email and inform the reason that you want to return.
2. How to handle the product return shipping？
After receiving the return confirmation notice from the customer service email, please return the products to the address provided in the email.
Then sent back with complete packaging.
Please note that refunds do not include shipping cost paid at the time of purchase.
3. When can I get the refund？
Since we accept the return product and confirm the situation, refund will be issued.
The actual refund credit date will depend on your credit card banking hours.